12 jeet's Privacy Policy

This privacy policy applies to all services and operations of the 12 jeet platform. This policy forms part of a complete agreement together with our Terms and Conditions. By using our platform, you are considered to have accepted the terms of this privacy policy. No person under the age of 21 may use this platform.

We believe transparency is the foundation of trust. That is why we are committed to being clear about every aspect of how your information is handled.

What Information We Collect

The following types of information may be collected during the registration and service process on the 12 jeet platform:

1.1 Identity Information

At the time of registration, your full name, date of birth, national ID number or equivalent identity document details, and where applicable a copy of your identity document with photo are collected. This information is necessary to verify your identity and secure your account.

1.2 Contact Information

Your mobile number and email address are collected. This information is used for OTP verification, sending important notifications, and account recovery.

1.3 Financial Information

During deposits and withdrawals, bKash, Nagad, or Rocket account numbers and transaction details are recorded. A complete history of financial transactions is kept in our system.

1.4 Technical Information

Your device's IP address, browser type and version, operating system, date and time of platform access, and usage pattern data are collected automatically.

1.5 Gaming Activity Information

Your game play history, bet amounts, win/loss details, and bonus usage records are stored. This information is used to improve your service experience and to implement responsible gaming policies.

How Information Is Collected

We collect information in the following ways:

• Directly provided information: Information you give during registration forms, the verification process, or when contacting customer support.
• Automatic collection: Information automatically collected while using the platform through cookies, web beacons, and similar technologies.
• From third parties: Information received from payment processors (bKash, Nagad, Rocket) and identity verification services.
• Public sources: Publicly available information for the purpose of fraud prevention or meeting legal obligations.

Purpose of Using Information

Collected information is used only for specific and lawful purposes. The table below lists each purpose of use and its legal basis:

Information Storage and Security

4.1 Retention Period

Information is retained for as long as your account is active and for as long as required after account closure to meet applicable legal obligations. Financial transaction records are generally kept for an extended period.

4.2 Technical Security

The 12 jeet platform uses SSL encrypted connections, which keep all information transmitted between you and our servers secure. Sensitive information is stored using encryption and hashing methods.

4.3 Administrative Security

Only authorised staff may access personal information on a need-to-know basis. All staff receive data protection training and are bound by strict confidentiality terms.

4.4 Response to a Data Breach

If a data breach occurs and affects your information, we will notify you as soon as possible and take the necessary steps to minimise harm.

Information Sharing and Disclosure

12 jeet does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

• Payment processors: bKash, Nagad, Rocket — only the information necessary to complete a transaction.
• Identity verification services: To complete the KYC process.
• Technology service providers: For platform operation, hosting, and security services.
• Legal authorities: In response to a valid legal order or judicial directive.
• Fraud prevention organisations: Under industry information-sharing frameworks to prevent unlawful activity.

When sharing information with third parties, we ensure that they also maintain adequate data protection measures and use the information provided only for the specified purpose.

Cookies and Tracking Technologies

6.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. The 12 jeet platform uses cookies to maintain login status, remember your preferences, and improve platform performance.

6.2 Types of Cookies

• Essential cookies: Necessary for the basic operation of the platform — login, session management.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To analyse platform usage patterns and improve the service.

6.3 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may mean that some features of the platform cannot be used.

Your Rights and Choices

You have the following rights regarding your personal information. To exercise these rights, contact our customer support:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you may request that the use of your information be limited.
• Right to opt out of marketing communications: If you do not wish to receive promotional messages, you may turn off this option at any time.
• Data portability: You may request a copy of your information in a structured format.

Please note that we may verify your identity before fulfilling any request.

Protection of Minors

12 jeet is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the account will be closed.

If parents or guardians believe their child's information has been collected by mistake, please contact us immediately.

Third-Party Links and Services

When accessing third-party payment services (bKash, Nagad, Rocket) from the 12 jeet platform, the privacy policies of those platforms apply. We are not responsible for how those external platforms handle information. You are advised to read the privacy policy of the relevant payment service before making a payment.

Game software providers (Pragmatic Play, PG Soft, JILI, Evolution, and others) may access certain technical information to operate their games. This information sharing is necessary for the fairness and proper operation of the games.

Changes to the Policy

12 jeet reserves the right to update this privacy policy due to business needs, technical changes, or legal obligations. For any significant change:

• A clear notice will be displayed on the platform.
• Registered users will be informed by email or SMS.
• The date of the change will be updated on this page.

Continuing to use the platform after a change is considered acceptance of the updated policy. Further questions on this matter can be answered on our FAQ page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is available 24/7 for support.